Help & FAQs
Quick answers about bookings, payments and your ride. If you can't find yours, we're one message away.
How does hourly hire work?
You book a car and a driver for a set number of hours, and they stay with you for the whole time. Between stops the driver waits for you, so you can leave your things in the car — useful for a day of meetings, a shopping trip or sightseeing without hunting for a taxi each time.
Can I travel outside the city with an hourly booking?
Hourly hire is meant for journeys within a city and the area immediately around it. If you want to travel to another city, book a normal transfer from A to B instead — it is designed for longer distances and usually works out cheaper for the same trip.
Still need help?
Our support team answers around the clock on travel days. E-mail us, or call for urgent same-day issues.