Help & FAQs
Quick answers about bookings, payments and your ride. If you can't find yours, we're one message away.
Do you pick up from any hotel or address?
Yes. We come to the exact address you give us, whether that is a hotel entrance, a holiday flat, a private home or an office. The car is yours alone: no other passengers, no stops to collect anyone else, and no detours on the way.
Can my hotel or travel agent book for me?
Yes, and it makes no difference to your journey. Hotels, travel agencies and tour operators book through their own HolidayCab account, and you receive exactly the same confirmation, the same driver details and the same support as if you had booked it yourself.
Still need help?
Our support team answers around the clock on travel days. E-mail us, or call for urgent same-day issues.