Help & FAQs
Quick answers about bookings, payments and your ride. If you can't find yours, we're one message away.
When and how do I pay?
You pay online when you book, and that settles everything. There is nothing to pay the driver — no fare, no tolls, no surcharges, no tip expected. The amount you agreed to at booking is the whole cost of the journey, whatever the traffic does on the day.
Which payment methods can I use?
You can pay by credit or debit card, or with Apple Pay, Google Pay or PayPal — whichever you already use. Card details are handled by our payment provider and never stored by us. We do not take cash, because the ride is always paid before it starts.
Will I receive an invoice?
As soon as your payment goes through we e-mail you a booking confirmation with your reference number, the route, the date and the amount you paid. For most expense claims that is exactly what your accounts department needs. If your company requires a document in a particular form, write to us with the reference and we will sort it out with you.
Still need help?
Our support team answers around the clock on travel days. E-mail us, or call for urgent same-day issues.