Quick answers about bookings, payments and your ride. If you can't find yours, we're one message away.
Enter your pickup and drop-off, pick a date and time, then choose a vehicle class. You see the final price before you pay — it does not change afterwards. Once payment is confirmed we assign a vetted local supplier and send your confirmation with the meeting point.
Yes. Cancel up to 24 hours before pickup and you get a 90% refund. Inside 24 hours the ride is already assigned to a driver, so a refund is not possible. Changes to time or address are handled by support.
For airport pickups we ask for your flight number and track it. If your flight is delayed, your driver waits — you are not charged extra for the delay.
Your driver waits at the agreed meeting point with a sign showing your name, helps with your luggage and walks you to the vehicle.
Our support team answers around the clock on travel days. E-mail us, or call for urgent same-day issues.
